Responsible Gaming at bedjl — Play Smart, Stay Safe

1. Our Commitment to Responsible Gaming

bedjl is Bangladesh's trusted online casino and sports betting platform, and we take our duty of care to every player extremely seriously. Gambling is intended to be a form of entertainment — an enjoyable pastime that adds excitement to watching cricket BPL matches, spinning slots, or experiencing the thrill of live casino tables. It should never become a source of financial stress, emotional harm, or personal hardship.

We recognise that a small proportion of players may, at some point, experience difficulties related to gambling behaviour. bedjl has therefore designed a comprehensive responsible gaming framework that empowers every registered player to maintain control over their gambling activity at every stage. Our tools are built directly into the platform and are available at no cost to any player, at any time, without any requirement to justify the request.

bedjl strictly enforces the minimum age requirement of 18 years for all players. We do not market to minors. We do not offer credit. We do not encourage players to chase losses. We do not send promotional materials to players who have self-excluded or set marketing opt-outs. These are not merely guidelines — they are absolute policies that every member of the bedjl team is trained to uphold.

2. Age Restriction & Underage Protection

bedjl operates on a strict minimum age policy. All players must be 18 years of age or older to register an account, make a deposit, place a bet, or play any game on the bedjl platform. This policy applies to all players across Bangladesh — whether accessing bedjl from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

2.1 Age Verification at Registration

All new players are required to confirm their date of birth during the registration process. This self-declaration is the first layer of age verification. However, bedjl also conducts identity document checks as part of the Know Your Customer (KYC) process. Players who cannot provide acceptable proof of age — such as a Bangladesh National Identity Card (NID), valid passport, or driver's licence — will not be permitted to make withdrawals and may have their account suspended pending verification.

2.2 Protecting Minors at Home

If you share a device with younger family members, we strongly recommend taking the following precautions to prevent underage access to the bedjl platform:

• Always log out of your bedjl account when you finish a session — never leave a logged-in session unattended.
• Use a strong, unique password for your bedjl account and do not share it with anyone, including family members.
• Enable the device's parental control or screen time management settings to restrict access to gambling websites.
• Consider installing a third-party parental filtering tool on shared devices.
• Keep your bKash, Nagad, or Rocket credentials private so that minors cannot fund a gaming account.

3. Deposit Limits & Spend Controls

One of the most effective tools for maintaining responsible gambling habits is setting a hard limit on how much money you deposit into your bedjl account. Deposit limits prevent impulsive over-spending and ensure that your gambling activity stays within a budget you are genuinely comfortable with.

3.1 Available Limit Types

3.2 How to Set or Adjust a Limit

Deposit and loss limits can be set, reduced, or increased via the Responsible Gaming section of your bedjl account dashboard. The following rules apply:

• Decreasing a limit takes effect immediately with no waiting period. If you decide to lower your daily deposit cap from ৳5,000 to ৳2,000, the new lower limit is enforced right away.
• Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider whether a higher limit genuinely reflects a considered decision rather than an impulsive one.
• Removing a limit entirely follows the same 7-day delay as an increase.

4. Time-Out & Cool-Off Periods

Sometimes a player needs a short break from gambling without committing to a longer self-exclusion. bedjl's time-out feature is designed exactly for this situation. A time-out is a temporary pause that blocks access to all real-money gambling features on the platform for a defined period.

4.1 Available Time-Out Durations

• 24 hours — a one-day pause, effective immediately upon request.
• 48 hours — a two-day break, useful after an unusually long or intense session.
• 7 days — a one-week pause, suitable when you feel you need a more meaningful reset.
• 30 days — a one-month break, the longest option before entering formal self-exclusion.

4.2 What Happens During a Time-Out

When a time-out is active on your bedjl account, the following restrictions apply:

• You cannot log in to your account to place bets or play games.
• No deposits can be made via bKash, Nagad, Rocket, Upay, or any other payment method.
• All marketing communications from bedjl (promotional emails, SMS offers) are suspended for the duration of the time-out.
• Any pending withdrawals of existing account balances will still be processed normally during the time-out period.
• The time-out cannot be cancelled early — it runs for the full duration selected. This is a deliberate safeguard.

4.3 Reality Check Pop-Ups

In addition to time-out blocks, bedjl offers in-session reality check pop-up reminders. These on-screen notifications appear at player-defined intervals (30 minutes, 60 minutes, or 90 minutes) during any active gaming session. Each reminder displays:

• Total time elapsed in the current session.
• Net gaming result for the session (total wagered minus total won).
• An option to continue playing or to end the session immediately.

Reality check reminders can be configured from your account settings at any time and are especially recommended for players who enjoy extended live casino or slot sessions.

5. Self-Exclusion Options

Self-exclusion is the most comprehensive player protection tool available on bedjl. When a player self-excludes, their account is fully suspended — not merely paused — for the entire duration of the exclusion period. Self-exclusion is designed for players who recognise that gambling has become, or is at risk of becoming, a serious problem in their life.

5.1 Self-Exclusion Periods

• 1 month — minimum exclusion period.
• 3 months
• 6 months
• 1 year
• Permanent / Indefinite — the account is closed and cannot be reopened. This option is irreversible.

5.2 What Self-Exclusion Covers

During a self-exclusion period on bedjl, the following measures are applied without exception:

• Complete account access block — login is disabled for the full exclusion period.
• All deposit channels (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) are disabled for the excluded account.
• The account is removed from all marketing and promotional mailing lists immediately.
• Any active bonus offers or wagering requirements are forfeited and cannot be reinstated after the exclusion ends.
• Any remaining withdrawable balance will be processed and returned to the player's registered payment method.

5.3 How to Apply for Self-Exclusion

Self-exclusion can be requested by contacting bedjl's support team through either of the following channels:

• Email: Send a request to [email protected] with the subject line "Self-Exclusion Request", including your registered username and the exclusion duration you are requesting.
• Live Chat: Contact the bedjl support team via the live chat feature, available 00:00–24:00 BST (UTC+6), every day of the year. Clearly state that you wish to self-exclude and specify the duration.

All self-exclusion requests are treated as a priority and will be actioned within a maximum of 24 hours of receipt. Players in crisis should contact support immediately — the live chat channel offers the fastest response.

5.4 Re-Opening After Self-Exclusion

For time-limited exclusions (1 month through 1 year), a player may submit a request to reopen their account after the exclusion period has fully elapsed. bedjl applies a mandatory 7-day reflection period after the formal exclusion end date before any reinstatement request is reviewed. This delay is designed to ensure that the decision to return to gambling is considered and deliberate. Permanent self-exclusions cannot be reversed under any circumstances.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. bedjl encourages all players to periodically reflect on their gambling habits and to be honest with themselves about whether gambling remains a positive experience in their life. The following behaviours are commonly associated with problematic gambling patterns and should be taken seriously if you notice them in yourself or someone close to you.

Recognising one or more of these warning signs in your own behaviour does not mean you are beyond help. It means you are at the right moment to take action. bedjl's tools and the support organisations listed in the next section are available to assist you — there is no shame in seeking help, and doing so early makes recovery significantly easier.

7. Self-Assessment Checklist

The following checklist is adapted from internationally recognised problem gambling screening tools. Read each question carefully and answer honestly based on your gambling behaviour over the past 12 months. If you answer "Yes" to three or more questions, we strongly encourage you to use bedjl's self-exclusion or time-out tools and to reach out to a professional support service.

8. Support Resources & Getting Help

If you or someone you know is struggling with gambling-related issues, professional help is available. bedjl strongly encourages any player experiencing difficulties to reach out to one of the following resources. All services listed below are confidential, non-judgmental, and available to players across Bangladesh.

8.1 Talking to Someone You Trust

Sometimes the most important first step is simply telling someone you trust — a spouse, parent, sibling, or close friend — that gambling has become a concern. People close to you can offer emotional support, help you monitor your activity, and encourage you to stick to the limits and tools described in this guide. You do not have to manage this alone.

8.2 Financial Counselling

If gambling has caused financial hardship — missed bill payments, outstanding debt to family or friends, or difficulty meeting essential expenses — a financial counsellor can help you create a realistic recovery plan. Several non-profit financial advisory organisations operate in Dhaka and other major Bangladeshi cities and offer low-cost or free consultation sessions. bedjl's support team can assist with locating appropriate local resources upon request.