Privacy Policy — How bedjl Protects Your Data

1. Information We Collect

bedjl collects personal information from players and platform visitors in order to operate its services safely, comply with applicable legal obligations, and deliver a personalised gaming experience. We collect only the information that is genuinely necessary for these purposes. The categories of personal data we may collect are set out below.

1.1 Registration and Identity Data

When you create a bedjl account, we collect the following information:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (used to verify that you are aged 18 or above)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Email address (used for account communications and password recovery)
• Mobile phone number (used for two-factor authentication and SMS notifications)
• Username and encrypted password

1.2 Identity Verification (KYC) Documents

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, bedjl may request copies of identity documents, including but not limited to:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (photo page)
• Driver's licence
• Proof of address such as a recent utility bill or bank statement (dated within 90 days)
• Screenshot or confirmation of the bKash, Nagad, or Rocket account registered in your name

1.3 Financial Transaction Data

When you make a deposit or withdrawal on the bedjl platform, we record transaction details including the amount (in Bangladeshi Taka ৳), the payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), the date and time of the transaction, and a transaction reference number. We do not store full payment account credentials such as mobile banking PINs or bank passwords.

1.4 Gameplay and Betting Data

We collect records of bets placed, games played, win and loss outcomes, session durations, and game preferences. This data is used to operate the platform, calculate payouts, detect fraud, enforce responsible gaming limits, and where applicable, to personalise the gaming experience.

1.5 Technical and Device Data

When you visit bedjl.app, our systems automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, referring URL, and pages visited during your session. This data is used for platform security, performance monitoring, and fraud prevention. It is not linked to your identity unless your account is under investigation for a suspected Terms breach.

1.6 Communications Data

If you contact the bedjl support team by email, live chat, or other channels, we retain records of that correspondence. This includes your contact details, the content of your messages, and any attachments you submit. These records are used to respond to your enquiry, improve customer service quality, and maintain a history of account-related issues.

2. How We Use Your Information

bedjl uses the personal information collected from players and visitors for the following purposes. We process your data only where we have a lawful basis to do so, which in most cases is either the performance of our contract with you (i.e., providing the gaming service you have signed up for), compliance with a legal obligation, or our legitimate interest in operating a safe and commercially viable platform.

bedjl does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for potential fraud or Terms violations, a member of the bedjl compliance team reviews the case before any account action is taken.

3. Data Sharing & Third Parties

bedjl does not sell, rent, or trade personal data to any third party for commercial or marketing purposes. We may share your information with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

3.1 Payment Service Providers

To process deposits and withdrawals, bedjl shares relevant transaction details with payment partners such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers operate under their own privacy policies and are responsible for data processed within their own systems. bedjl shares only the minimum information required to complete each transaction.

3.2 Game Content Providers

bedjl integrates games from internationally certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To enable gameplay and calculate outcomes, these providers may receive your player identifier (typically a non-personal reference number) and session data. They do not receive your full name, address, or payment details.

3.3 Identity Verification Services

bedjl may engage third-party KYC and identity verification services to assist with document checking, age verification, and AML screening. Any provider engaged for this purpose is bound by strict confidentiality and data security obligations and may not use your data for any purpose other than the specific verification task commissioned by bedjl.

3.4 Legal and Regulatory Disclosure

bedjl may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or to protect the legal rights and safety of bedjl, its employees, or other players. In such circumstances, bedjl will disclose only the minimum amount of data necessary to comply with the relevant obligation.

3.5 Business Transfers

In the event that bedjl undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, player data may form part of the transferred assets. Affected players will be notified in advance of any such transfer, and any successor entity will be required to honour the commitments made in this Privacy Policy.

4. Cookies & Tracking Technologies

bedjl uses cookies and similar tracking technologies on bedjl.app to ensure the platform functions correctly, to maintain your login session, to detect fraudulent activity, and to understand how players interact with the site so we can improve the overall experience. This section explains what types of cookies we use and how you can manage your preferences.

4.1 Types of Cookies Used

• Strictly necessary cookies: These cookies are essential for the platform to operate. They maintain your login session, remember your account preferences, and enable secure transactions. The platform cannot function without these cookies and they cannot be disabled.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use bedjl.app, such as which pages are visited most frequently and how long sessions typically last. This data is used in aggregate form only and helps us improve platform performance.
• Functional cookies: These cookies remember your language preference, game display settings, and other personalisation choices you have made during previous sessions.
• Security cookies: These cookies are used to detect and prevent fraudulent login attempts, account takeovers, and automated bot activity. They record device fingerprint data and unusual access patterns.

4.2 Managing Cookies

You can manage or disable non-essential cookies at any time through your browser settings. Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to view, delete, and block cookies on a per-site basis. Please note that disabling strictly necessary cookies may prevent you from logging in or accessing core platform features. Disabling performance or functional cookies will not affect your ability to play games or make transactions.

4.3 Third-Party Cookies

Some game providers integrated into the bedjl platform may set their own cookies to track gameplay sessions and deliver game content. These cookies are governed by the respective provider's privacy policy. bedjl does not control third-party cookies set by game providers and recommends reviewing those policies if you have concerns about provider-level tracking.

5. Data Security & Storage

bedjl takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. No data transmission over the internet can be guaranteed to be completely secure, but we continually review and enhance our security practices to minimise risk.

5.1 Technical Security Measures

• SSL/TLS encryption: All data transmitted between your device and bedjl.app is encrypted using SSL/TLS protocols. Connections are enforced over HTTPS at all times.
• Password hashing: Account passwords are stored as one-way cryptographic hashes using industry-standard algorithms. bedjl staff cannot view or retrieve your password in plain text.
• Two-factor authentication (2FA): bedjl supports 2FA via SMS one-time codes. Players are strongly encouraged to enable 2FA for additional login security.
• Database encryption at rest: Sensitive personal data fields, including identity document data collected during KYC, are encrypted at the database level.
• Regular security audits: bedjl conducts periodic internal and third-party security assessments to identify and remediate potential vulnerabilities.

5.2 Organisational Security Measures

Access to personal data within bedjl is restricted on a strict need-to-know basis. Staff members with access to player data are subject to confidentiality obligations and receive regular data protection training. Access rights are reviewed quarterly and revoked immediately upon the departure of any team member. All data access events are logged and monitored.

5.3 Data Storage Location

bedjl stores player data on secure servers. Where data is processed or stored outside Bangladesh, bedjl ensures that appropriate safeguards are in place to protect your data to a standard equivalent to or exceeding the protections described in this Privacy Policy. Data processed by payment partners such as bKash and Nagad is handled within their own secure infrastructure in accordance with their respective data protection frameworks.

5.4 Data Breach Response

In the unlikely event of a data security breach that poses a risk to players' rights and freedoms, bedjl will assess the breach promptly, take immediate containment measures, and notify affected players without undue delay. Notifications will be sent to the email address registered on the affected account and will include a description of the nature of the breach, the data involved, the likely consequences, and the steps bedjl has taken or proposes to take in response.

6. Your Privacy Rights

As a bedjl player, you hold a number of rights in relation to the personal data we hold about you. bedjl is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, please contact the bedjl support team at [email protected] with the subject line "Privacy Rights Request" and your registered username. We will respond within 14 business days of receiving a verified request.

6.1 Right of Access

You have the right to request a copy of all personal data that bedjl holds about you. Upon receipt of a verified access request, we will provide a structured summary of your data in a readable format. This includes registration data, KYC records, transaction history, gameplay records, and communication logs relating to your account.

6.2 Right to Rectification

If any personal data held by bedjl is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections such as contact detail updates can be made by contacting the support team. Changes to core identity data (e.g., legal name, date of birth) require supporting documentation consistent with the KYC process.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing on legitimate interest grounds. Please note that bedjl is subject to legal retention obligations — particularly for KYC and financial transaction records — which may prevent full erasure in some cases. Where complete deletion is not possible, bedjl will explain which data must be retained and for how long.

6.4 Right to Data Portability

Where processing is based on your consent or on a contractual basis, you have the right to receive your personal data in a structured, commonly used, machine-readable format (e.g., CSV) so that it may be transferred to another service provider of your choice.

6.5 Right to Object

You have the right to object to the processing of your personal data where bedjl relies on legitimate interests as its lawful basis. You also have the absolute right to object to your data being used for direct marketing purposes at any time, with no need to provide a reason. Upon receipt of a valid objection to marketing, bedjl will cease all related communications within 5 business days.

7. Data Retention Policy

bedjl retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The table below summarises our standard retention periods for different categories of data.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of identifiable information. Where data is anonymised rather than deleted, the resulting anonymised dataset no longer constitutes personal data and is not subject to privacy rights requests.

Players who request account closure may ask bedjl to confirm the specific retention periods that apply to their data at the time of closure. Such requests should be submitted to [email protected] with the subject line "Retention Query on Account Closure".

8. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bedjl handles your personal data, please contact us using the details below. All privacy-related correspondence is handled by the bedjl compliance and data protection team.

8.1 How to Reach Us

• Email (preferred): [email protected] — use the subject line "Privacy Enquiry" for fastest routing.
• Live Chat: Available on the bedjl platform, 00:00–24:00 BST (UTC+6), every day of the year.
• WhatsApp: +880 1700 000000 (plain text only — do not send identity documents via WhatsApp).

8.2 Response Times

bedjl commits to acknowledging all privacy-related enquiries within 2 business days and to providing a substantive response within 14 business days of receiving a verified request. For complex requests — such as full data access exports or deletion requests requiring legal review — we will notify you if additional time is required, and in no case will a response take longer than 30 calendar days from the date of a verified request.

8.3 Policy Updates

bedjl reviews this Privacy Policy at least once every 12 months and following any significant change to our data processing activities, legal obligations, or platform services. The "Last Updated" date at the top of this page reflects the most recent revision. Where changes are material — meaning they affect your rights or the way your data is used in a significant way — bedjl will notify registered players by email at least 14 days before the changes take effect. For minor clarifications or editorial changes, the updated policy will be published on this page without a separate notification.